ESPAÑOL

FREQUENTLY ASKED QUESTIONS

Accuracy Guarantee

  • Do you offer a guarantee for the accuracy of the translation?


    • We strive to provide a top-class translation service while maintaining low costs. Our low rates are by no means an indication of the quality of our service. Most of our customers are repeat customers and we have a 100% satisfaction rate. We guarantee that you will be satisfied with the translation and the service provided. To us it is very important to work closely with you and keep you informed at all times. If for some reason you are not satisfied with the translation provided, we will work with you to resolve the issue until you are 100% satisfied, but we assure you that with us, you will not encounter any issues.

    Experience

  • How can I be sure that I will get a high-quality translation?


    • With over 12 years of experience in the translation and interpretation business, you can rest assured that your translation will be the best-quality translation. We put a lot of time and effort into our translations, and since we understand that some translators make mistakes, we avoid them by performing double-translator checks on ALL documents.

  • What are your areas of expertise?


    • During the time that we have been translating, we have seen it all. You can trust your most complex document to us and you can be sure that it will be translated ensuring the utmost accuracy.

    Confidentiality

  • What do you do with my documents once you no longer need them?

    • We treat all documents as confidential material, so we usually destroy them. Sometimes we keep them WITH YOUR CONSENT in order to show others the quality of our translation. If that's the case, all your personal information will be erased, and again...this will only be done WITH YOUR CONSENT.

    Ordering and Deadlines

  • How do I place an order for translation services?


    • Placing translation orders if very simple. The easiest way is to Contact us by email attaching the files you want translated. We will send you a free quote through email and if you agree to the price, we will start working on your translation right away. It's that simple!

  • Can I send a sample text to verify the accuracy before I place an order?


    • You can send us a text of 150 words or less and we will translate it free of charge.

  • How long does it take for the translation to be completed after I deliver the documents?


    • The time that it takes for the completion of the translation will depend on the length and complexity of the original document. The quality of the file that you send us will also be a factor in the time it will take us to deliver the translation. It is very important that the file is a clear as possible to avoid delays and inaccuracies. Once we send you the quote for services, we will let you know by when you will have your translation.

  • What if I need my translation sooner that the time frame specified?


    • We take care of rush translations for an additional fee that will depend on how soon you need the translation; However, we will let you know if we are unable to translate your document if the deadline is too close for the amount of work there is to translate.

  • What file formats do you accept?


    • The majority of the documents we receive are in .word or .pdf format, but if you have any other format, send the files and we will let you know in the case we are unable to open them.

  • Can I add more files to my work order?


    • You can send us additional files after you have sent the initial ones. We will issue a revised quote and time frame for completion of all the files.

    Delivery Options and Shipping

  • In what formats can you deliver the files?


    • Our files are delivered in .pdf format. If you need any other format, let us know and we will try to accommodate your needs.

  • Do you offer worldwide services or only to North and Latin America?


    • Thanks to technology, we are able to offer services worldwide. Our customers are from all over the world.

  • Can you ship the original documents?


    • Our low costs are in part due to the fact that our services are provided electronically, but if you need your documents shipped, we will be happy to accommodate your needs for an additional fee. The postage options and fees will depend on your location.

    Payment Methods and Terms

  • What are your rates?


    • Our rates depend on the length of the translation, usually measured by the number of words, and the complexity of the text. Send us your file to get your free quote.

  • What are the payment methods accepted?


    • We accept PayPal, wire transfers, and bank deposits. If you would like to make other payment arrangements, we will try to accommodate your needs.

  • What are your payment terms?


    • We require a 50% down payment on most orders and the other 50% is due within 3 days of the delivery of the final file.

  • Do you charge an additional fee for rush translations?


    • We do charge a small fee for rush translations. If by any chance we are not able to meet your deadlines, we will let you know before the translation has been assigned to us.

    Cancellations

  • What if I no longer need a document translated and I already placed the order?


    • If we have already started translating your document, we will only charge you for the number of words we have translated. If the number of words we have translated is within your down payment, we will refund the remaining amount of your down payment and will send you the portion of the translation we completed.

    Testimonials

  • How do I leave a testimonial?

    • You can leave a testimonial by sending an email to us, or clicking HERE.